From scattered registers to a single source of truth
Every Imarat360 building follows the same proven onboarding playbook. White-glove from day one, with weekly check-ins for the first month.
Onboarding timeline
Your first 30 days with Imarat360
No long projects. No consultants. No surprises.
Discovery call
30-minute video call with our onboarding specialist. We learn how your building is currently run, your block/floor/flat structure, current dues, and the biggest pain points.
- Map your blocks & flats together
- Review current dues structure
- Identify quick-win automations
Data import
Share whatever you have — Excel sheet, paper register, photos of your union diary. We digitize it for you and present a clean draft for verification.
- Resident list with NIC & contact
- Vehicle list (if any)
- Outstanding dues (carried forward)
Branded setup
Your building gets a custom branded portal: your logo, your name, your color accents (if you want), your office contact details, and your specific maintenance bylaws.
- Custom logo & cover image
- Per-block maintenance amounts
- Staff roster + monthly salaries
Resident invitations
We send a friendly SMS + WhatsApp message to every resident with a one-tap signup link. They install the app, verify their flat with an OTP, and they're in.
- OTP-based signup (no passwords)
- Urdu + English instructions
- Drop-in help from our support team
First collection cycle
Imarat360 auto-generates bills for every flat on the 1st. Residents see their dues, pay in-app or in person, and you watch collection rate climb in real-time.
- Real-time collection dashboard
- Automatic WhatsApp reminders
- One-click thermal receipts
Ongoing partnership
You're never alone. Dedicated WhatsApp support channel, monthly product updates, free training for new committee members, and a roadmap shaped by your requests.
- WhatsApp support line
- Monthly product releases
- Free training for new admins
User roles
One platform. Three carefully designed experiences.
Each role sees only what they need to. No clutter, no confusion, no accidental data leaks between buildings.
Super Admin
Our internal team — manages the platform, onboards new buildings, monitors performance.
- Create buildings
- Provision union admins
- Platform-level analytics
- Compliance & audit
Union Admin
The treasurer, president, or building manager. Day-to-day operations of one building.
- Manage flats & residents
- Generate dues & receipts
- Approve complaints
- Post notices
- Pay staff salaries
Resident
The owner or tenant. Uses the mobile app for everything related to their flat.
- Pay maintenance
- Raise complaints with photos
- Read notices
- Chat with admin
- View payment history
A day in the life
What changes for everyone
Collecting maintenance
Before
Treasurer goes flat-to-flat with a receipt book. Cash gets miscounted. Two flats are missed every month.
With Imarat360
Dues auto-billed on the 1st. Residents pay in-app or in person. Treasurer just marks 'received' and prints a digital receipt.
A complaint comes in
Before
Resident messages on WhatsApp. Admin forgets. Three weeks later the lift is still broken.
With Imarat360
Resident raises a ticket with a photo. Auto-assigned to the relevant staff. Timeline visible to everyone.
Posting a notice
Before
Admin types the same message in 4 WhatsApp groups. Half the residents miss it.
With Imarat360
One notice. Pushed to every resident's phone. Read receipts visible. Archived forever.
AGM preparation
Before
Treasurer disappears for two weeks compiling registers. AGM gets postponed.
With Imarat360
One click — full annual report in PDF. Income, expenses, payroll, payments, defaulters list. Done.
Your building, live in under a week.
Book a kickoff call now and we'll have your first month of dues generated before your next AGM.
Book a demo