Service Delivery Policy

Imarat360 is a software-as-a-service (SaaS) product. We do not ship physical goods. This policy explains how our digital services are delivered, activated and used after payment is received.

1. Activation timeline

• Building subscription: Upon successful payment of your first invoice, your admin dashboard is provisioned within 24 hoursand your dedicated onboarding specialist will reach out by phone & email within the same window to schedule your kickoff call. Full go-live (residents onboarded, billing cycle running) typically completes within 5–7 business days.
• Resident maintenance payments: Resident payments through the in-app gateway are reflected against the relevant maintenance bill within 15 minutes of successful authorisation. Failed or pending payments resolve within 24 hours via gateway reconciliation.

2. Delivery method

• The admin dashboard is accessed via the web at admin.imarat360.com. No installation required.
• The resident application is delivered via the Google Play Store and Apple App Store. Download links are sent to residents via SMS and WhatsApp during onboarding.
• Digital receipts (for both subscriptions and resident payments) are delivered via email and stored in the app under Pay → History.

3. Access & credentials

Building admins receive login credentials at the registered admin email within 24 hours of activation. Residents register themselves with an OTP-based flow on their phone number.

4. Uptime & availability

We target 99.9% monthly uptime for the dashboard, mobile app and APIs. Scheduled maintenance windows are announced at least 24 hours in advance via the in-app banner and email.

5. Support availability

• Email support: Monday–Saturday, 10am–7pm PKT.
• WhatsApp support (Growth & Enterprise): 24/7 with response SLAs per plan.
• Emergency platform incidents: 24/7 monitoring with on-call response.

6. International delivery

Imarat360 is currently offered to societies and unions based in Pakistan. International customers may contact abdulahadmagsi1@gmail.com to discuss availability.

7. Data export on cancellation

On cancellation, building admins may request a full export of their data (resident list, payments, expenses, complaints, notices) in CSV / Excel / PDF format within the 90-day retention window. Email abdulahadmagsi1@gmail.com.

8. Contact

Questions about service delivery? Email abdulahadmagsi1@gmail.com or WhatsApp +923090126236.